Devonshire House General Guidance & Cancellation Policy
Rates & Deposits
Rates are quoted in South African rands.
Rates are subject to confirmation and availability and may change without prior notice.
Reservations are subject to terms and conditions on check-in.
We require a 50% deposit on booking, the balance on arrival – cancellation policy applies.
During peak periods a higher deposit may be required.
One-day reservations to be paid in full.
Full payment is required before or on arrival.
Bookings made in less than 3 days before arrival must be paid in full.
For quotations and specials please contact us.
As we are a small business, you will understand that cancellations have a significant impact on us. The tourist season is short, and because of this, we have to adopt a cancellation policy that ensures our B&B remains viable as a business and remains open for guests to enjoy in the future.
By making your reservation, we agree to keep a room or rooms available to you, to the exclusion of all others, for the dates you have requested. In return, we rely on guests who have made reservations in advance to give us fair notice of cancellation.
Personal details requested on the booking are for our ‘sole’ use and are not passed on to any 3rd party except where we make inquires for and on your behalf at another establishment.
We strongly recommend that all guests obtain suitable Travel Insurance to provide suitable cover in the event of cancellation.
Verbal and email bookings are binding as a confirmation of the booking.
- If canceled or modified up to 30 days before arrival, no fee is charged.
- If canceled or modified up to 20 days before arrival, then 25% of the total price of the reservation will be charged.
- If canceled or modified up to 5 days before arrival, then 50% of the total price of the reservation will be charged.
- In the case of a no-show or premature departure, the total price of the reservation will be charged – no refund is possible.
We trust that our guests will find consider this to be a fair and reasonable policy and confirmation of a reservation shall imply acceptance of these terms.
Damages and Breakages
Please take care when staying at Devonshire House. All of the fixtures and fittings are Devonshire House property and we ask that you respect them. Whilst we do appreciate that accidents can happen, we do have to maintain the high standard of our rooms for all guests. You are responsible and liable for any breakages or damages, which you cause to the room or its contents (accidental or deliberate). This includes spillages of food and drinks on bedding and carpets. We ask that you report any incidents as they occur. If there are any spillages on the carpets or bedding, please let us know immediately so we can hopefully clean them up quickly without them becoming ruined. All damages and breakages must be paid for before your departure. If you depart and do not notify us of any damages or spillages, we will charge your card retrospectively for these damages. If we find that a room requires excessive cleaning after you have departed, we reserve the right to make a charge to cover the additional cleaning time required. In the event that you lose the door keys given to you whilst you stay with us, a charge will be made to cover replacement locks, as we always replace the door locks to maintain the security of Devonshire House.
We operate a strict non-smoking and non-vaping policy throughout the building.
We do not accept any liability for any damage, loss, or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves.
Right of Admission Reserved
Management needs to be informed if you have a friend staying over and the standard rates will be charged per person and this needs to be paid before their stay.
Any guests visiting your room will be considered a standard paying guest – please use the area allocated for arranged visitors. This is for your and our safety.
Devonshire House POPIA
Protecting your Personal Information is a constitutional requirement (POPI Act), and good business practice, which we commit to.
In line with the conditions in the Protection of Personal Information Act, 4 of 3013 (the Act), we:
Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing services to you
Undertake to receive, only from you, and process the Personal Information that is necessary for the purpose to assist you with your required services, conclude the necessarily related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information
Undertake to only use your Personal Information for the purpose required to assist you or provide services to you
Undertake not to share or further process your Personal Information with anyone if not required for assisting you with your services or by the law
Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information needs to be collected
Undertake to safeguard and protect your Personal Information in our possession
Undertake to freely confirm what Personal Information we have, to update and correct the Personal Information, and to keep it for no longer than legally required
In order to provide the services, there is a required need to collect, use, and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as:
To share with and provide relevant services to you as requested, and to maintain our relationship
To respond to your queries
To confirm that you are an authorised representative
To conduct credit reference verification, only if you authorise this or if it’s a requirement to provide a service to you
For operational purposes required to assist you with the solutions you require
For record-keeping purposes
In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.
We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information in order to provide the required services. This will only be done in strict adherence to the requirements of the Act.
To read our full POPIA policy click here.